Every part of a business is important, from marketing, to sales, to the IT team. The best place to start your career however, is customer success. Customer success is a highly interactive job that puts you face to face with customers and their feedback. This feedback is invaluable to your company, and it’s your job to make sure it gets passed along.
Customer success may not sound as flashy or appealing as other jobs, but it gives you a completely new perspective on your product, and the people who buy it. Perspective like that will buy you a leg up in both sales and marketing, should you pursue those careers. Imagine having the inside scoop on the exact problems, or best features, your customers find with your product. In sales, you would know which part of the product to highlight to grab the clients attention, and maybe even upsell them.
Being face to face, or even ear to ear, with customers isn’t always easy though. Angry, upset customers are bound to pop up. When they do, it’s up to you to rectify the situation, and turn them into a returning customer. Being hospitable and patient are talents required for customer success, and it may even improve those skills over time.
The best place to be at the beginning of your career is customer success. You’ll gain exposure to the other role types, practice interacting with customers, and experience that will make you look invaluable from a hiring perspective.
So if you’re looking for a place to kickstart your career, there’s no better role than customer success.